Terms and Conditions

Welcome to Soultanzo Ltd! By accessing and using our website (Soultanzo.co.uk), you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our website or purchasing any products or services. If you do not agree with these terms, please do not use our website.

General Terms

These Terms and Conditions govern your use of our website, any purchase of products, and your relationship with Soultanzo Ltd. This agreement is a legally binding contract between you and Soultanzo Ltd.

  • Company Name: Soultanzo Ltd
  • Registered Address: Office 3594, 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA
  • Contact Email: contactus@soultanzo.co.uk
  • Phone Number: +44 7491 409357

Use of Our Website

By accessing and using our website, you agree that:

  1. You are at least 18 years old or are visiting the site under the supervision of a parent or guardian.
  2. You will use this site in compliance with all applicable laws and regulations.
  3. You will not use the site for any unlawful purpose, including but not limited to distributing viruses or malicious code, hacking, or fraud.
  4. You agree to provide accurate, complete, and current information when placing an order or interacting with our website.

Product Information and Pricing

We strive to ensure that the product descriptions, pricing, and availability information on our website are accurate. However, there may be times when errors occur, and we cannot guarantee that the information provided is free from errors.

  • We reserve the right to correct any errors or inaccuracies, and to change or update information without prior notice (including after you have submitted your order).
  • Prices displayed on our website are in British Pounds (£) and include VAT unless stated otherwise.
  • Any promotions, offers, or discounts listed on our website are subject to availability and may be withdrawn at any time without notice.

Orders and Payment

When placing an order on Soultanzo.co.uk, you agree to the following:

  1. You are responsible for ensuring the accuracy of the details you provide when making a purchase.
  2. All orders are subject to acceptance by Soultanzo Ltd. We reserve the right to refuse or cancel any order for any reason, including suspected fraud or if the product is unavailable.
  3. Payment must be made in full at the time of placing your order. We accept various payment methods, including credit cards, debit cards, and third-party payment processors.

In case of any issues with your payment, our customer service team will get in touch with you.

Shipping and Delivery

We aim to dispatch your order as quickly as possible. Delivery times will vary depending on your location and the shipping method chosen at checkout. Any estimated delivery dates provided are not guaranteed.

  • We are not responsible for delays caused by events outside our control (e.g., customs delays, or courier issues).
  • In the event your item is lost or damaged during delivery, please contact us, and we will do our best to resolve the issue.

Cancellations and Returns

Please refer to our Refund and Returns Policy for detailed information on cancellations, returns, and refunds. You may cancel your order before it has been dispatched for a full refund. If you wish to cancel an order after dispatch, please follow our return procedure.

Intellectual Property

All content on Soultanzo.co.uk, including but not limited to text, graphics, logos, images, and product descriptions, is the property of Soultanzo Ltd or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.

  • You may not reproduce, modify, distribute, or otherwise exploit any content from our website without our express written permission.

Limitation of Liability

To the fullest extent permitted by law, Soultanzo Ltd will not be liable for any indirect, incidental, special, or consequential damages resulting from your use or inability to use our website or products, even if we have been advised of the possibility of such damages.

We are not responsible for:

  • Loss of profits, sales, or revenue
  • Business interruptions
  • Loss of anticipated savings
  • Any indirect or consequential loss or damage

Our total liability for any claims arising out of or relating to our website, products, or services is limited to the purchase price of the products you have purchased from us.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms and Conditions

We reserve the right to make changes to these Terms and Conditions at any time. Any changes will be posted on this page, and it is your responsibility to review these terms periodically. Continued use of our website after any changes are made will constitute your acceptance of the new terms.

Contact Us

If you have any questions or concerns regarding these Terms and Conditions, feel free to reach out to us:

  • Email: contactus@soultanzo.co.uk
  • Phone: +44 7491 409357
  • Address: Soultanzo Ltd, Office 3594, 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA

Thank you for shopping with Soultanzo Ltd!