Privacy Policy

At Soultanzo Ltd, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from Soultanzo.co.uk. By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect various types of information in order to improve your experience with Soultanzo Ltd.

1. Personal Data

While using our site, you may be asked to provide us with personally identifiable information, which may include but is not limited to:

  • Name
  • Email address
  • Phone number
  • Shipping and billing addresses
  • Payment information (We do not store your payment details but rely on third-party processors for secure transactions)

This information is collected when you fill out forms, make a purchase, or interact with our customer service team.

2. Usage Data

We may also collect information about how you access and interact with our website. This may include:

  • IP address
  • Browser type and version
  • Pages of our website that you visit
  • Time and date of your visit
  • Time spent on those pages
  • Device information

This information helps us understand user behavior and improve our website’s performance.

How We Use Your Information

The data we collect is used in several ways:

  • To provide and maintain our service
  • To process your orders and deliver products
  • To improve our website and user experience
  • To notify you about changes to our services or products
  • To provide customer support and respond to your inquiries
  • To monitor the usage of our website and detect, prevent, and address technical issues
  • To send you promotional information (you can opt out at any time)

Cookies and Tracking Technologies

Soultanzo.co.uk uses cookies and similar tracking technologies to track activity on our site and store certain information. Cookies are small files stored on your device that help us deliver a more personalized experience.

We use cookies to:

  • Keep you logged in during your session
  • Remember your preferences for future visits
  • Track website usage and performance

You can choose to disable cookies through your browser settings, but this may affect your ability to use some features of our website.

Data Security

We are committed to ensuring your information is secure. To prevent unauthorized access, disclosure, or loss of your data, we have implemented robust physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Third-Party Services

We may employ third-party companies and individuals to facilitate our service, provide the service on our behalf, perform website-related services, or assist us in analyzing how our website is used. These third parties have access to your personal data only to perform these tasks and are obligated not to disclose or use it for any other purpose.

Payment Processing

We use third-party services for payment processing. Your payment details are never stored on our servers and are securely processed by these third-party services in compliance with industry standards.

Your Data Protection Rights

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Soultanzo Ltd aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data. You have the right to:

  • Access the personal data we hold about you
  • Request correction of any inaccurate data
  • Request deletion of your personal data
  • Object to processing your personal data
  • Withdraw consent to our use of your data at any time

If you make such a request, we will respond within 30 days. Please contact us at contactus@soultanzo.co.uk to exercise your rights.

Children’s Privacy

Our website does not address anyone under the age of 16, and we do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you believe your child has provided us with personal data, please contact us. We will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, feel free to contact us at:

  • Email: contactus@soultanzo.co.uk
  • Phone: +44 7491 409357
  • Address: Soultanzo Ltd. Office 3594 182-184 High Street North East Ham, London, United Kingdom, E6 2JA

Thank you for trusting Soultanzo Ltd with your personal information. We are committed to ensuring your privacy and security as you shop with us.