Refund and Returns Policy
At Soultanzo Ltd, we value your satisfaction and strive to provide top-quality products and services. However, we understand that sometimes, things may not go as expected. This policy outlines our process for returns, refunds, and exchanges to ensure a seamless experience.
Returns
If you are not entirely satisfied with your purchase, we’re here to help. You have 30 days from the date of receiving your item to initiate a return.
Eligibility for Returns
To qualify for a return, the item must:
- Be unused and in the same condition that you received it.
- Be in the original packaging with all tags attached.
- Have the receipt or proof of purchase.
Certain items may be exempt from returns, such as perishable goods, custom-made items, or items marked as non-returnable. If you’re unsure whether your item qualifies, please contact our support team.
How to Return an Item
To return an item, please contact us at:
- Email: contactus@soultanzo.co.uk
- Phone: +44 7491 409357
- Address: Soultanzo Ltd. Office 3594 182-184 High Street North East Ham, London, United Kingdom, E6 2JA
Once you’ve initiated a return, we’ll provide you with a return label and instructions for sending the item back. Please note that customers are responsible for the return shipping costs unless the item is defective or incorrect.
Refunds
Once your return is received and inspected, we will send you an email notification. If the return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
If you haven’t received a refund yet, we recommend checking with your bank or credit card company as processing times may vary.
Non-Refundable Items
- Gift cards
- Downloadable software products
- Sale or clearance items
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please reach out to us at contactus@soultanzo.co.uk.
Shipping Issues
If your item was damaged during shipping, or if you received the wrong item, please let us know immediately. We’ll work swiftly to correct the issue, at no additional cost to you.
Contact Us
If you have any questions about our Refund and Returns Policy, feel free to reach out to us:
- Email: contactus@soultanzo.co.uk
- Phone: +44 7491 409357
- Address: Soultanzo Ltd. Office 3594 182-184 High Street North East Ham, London, United Kingdom, E6 2JA
Your satisfaction is our priority, and we’re committed to providing excellent service every step of the way. Thank you for shopping with Soultanzo Ltd.